Frequently Asked Questions

Everything you need to know about shopping with Black Pepper.

What is your shipping policy?

We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.

How do I return or exchange an item?

If you are not completely satisfied with your purchase, you can return or exchange any unworn items with tags attached within 30 days of delivery through our online returns portal.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your own body or a similar garment you already own for the best fit.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your materials sustainably sourced?

At Black Pepper, we are committed to ethical fashion. We prioritize high-quality, durable fabrics and work exclusively with manufacturers who adhere to fair labor practices and environmental standards.

Can I track my order once it has shipped?

Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.